Get Support
If you have questions about payments, need help with your account, or are struggling with technical issues, please check the answers below. Still stuck? Contact us using the form and we’ll help you out!
I purchased the course but don’t see it in my account.
This can happen if you checked out with a different email than the one you’re now logged in with. Contact us with your order confirmation email and we’ll get it sorted.
A video won’t load or keeps buffering.
Try refreshing the page first. If that doesn’t help, switch browsers (Chrome or Firefox tend to be most reliable) or check your internet connection to make sure it’s stable enough to stream videos smoothly.
The video plays but there’s no sound, or the picture is frozen.
This is usually a browser caching issue. Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or open the topic in an incognito/private window.
Can I watch the videos on my phone or tablet?
Yes, the course is fully accessible on mobile browsers. There’s no app required.
My payment was declined.
Check that your card details and billing address match what’s on file with your bank. If it still doesn’t go through, try a different card or contact us.
Where’s my receipt?
A receipt is emailed automatically at checkout. If you can’t find it, contact us with the email you used to purchase and we’ll resend it.
What’s your refund policy?
How long do I have access to the course?
Your enrollment includes access to the course and resource library for one year from the date of purchase. If you have questions about your specific access period, contact us and we’ll look into it.
Can I access the course after I’ve completed it?
Yes. Your access period remains active for one year whether you’ve finished the course or not, so you can revisit any unit any time within that period.
My progress isn’t saving, or a topic won’t mark complete.
Try refreshing the page after clicking “Mark Complete.” If the issue persists, note which topic and contact us — we can manually update your progress if needed.
I can’t log in / I forgot my password.
Click “Forgot Password” on the login page and a reset link will be emailed to you. If you don’t see it within a few minutes, check your spam folder. Still stuck? Reach out using the form on this page.
Do I get a certificate when I finish?
Yes! A certificate of completion is available once all units are marked complete.